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Built to run itself, backed when you need us

Every BOSAQ system is designed to be low-maintenance from day one. Beyond that, you choose exactly how much support you want. From remote backup to full operational handover, independent of how you financed your installation.

What's already included, in every system

  • AI self-regulated operation

    Keeps performance stable without constant operator intervention.

  • Remote monitoring & predictive maintenance

    The iQ Platform flags issues before they interrupt water production.

  • Low operator burden

    Automated controls and intuitive interfaces mean your own team can run day-to-day operations, with no specialised expertise required.

  • Business continuity

    Designed to keep water flowing with fewer interruptions, lower operational risk and predictable long-term performance.

Extend your system

Every operation has different requirements. Optional add-ons let you extend your BOSAQ system where needed.

ElectroClean® Generate the required membrane cleaning solutions on-site, eliminating the need to transport, store or handle concentrated chemicals. Less complexity, lower risk and simpler maintenance.

Discover ElectroClean®

Choose your level of support

Whichever financing model you choose, you can add the service package that fits your team and your risk tolerance.

Compare service packages in detail

  • Support

    You operate, we back you up. Dashboard access, ticketing and remote diagnostics keep your team equipped to run the installation independently, with BOSAQ on standby.

  • Maintain

    We keep it running smoothly. Continuous remote monitoring, alarm handling and a yearly on-site maintenance visit ensure reliable performance under normal operation.

  • Operate

    We run it, end to end. Full proactive operational control, on-site support and 24/7 availability for teams who want water autonomy without the operational load.

Service contract packages

From viewing your dashboard to us running the whole installation, choose the level of support that fits.

Support

BOSAQ supports your installation; the client remains responsible for operation.

Maintain

BOSAQ maintains your installation and ensures reliability under normal operation.

Operate

BOSAQ operates the installation end-to-end, ensuring continuity, performance and rapid intervention.

Support

Starter

  • Operational dashboard (viewing & operating)
  • Submit service tickets and report issues

Support

Core

Everything in Starter, plus:

  • Continuous remote monitoring of installation performance and alarms
  • Alarm notifications and communication
  • Basic remote diagnostics and minor operational adjustments

Support

Essential

Everything in Core, plus:

  • Yearly inspection and maintenance visit to ensure operability

Maintain

Premium

Everything in Essential, plus:

  • Access to critical spare-parts stock for swift and efficient interventions
  • Repairs or replacements of parts and components due to normal wear and tear

Operate

Diamond

Everything in Premium, plus:

  • Proactive, continuous remote operational control
  • Full on-site support for alarms and failures
  • Dedicated critical spare-parts stock for swift and efficient interventions
  • 24/7 availability

Premium and Diamond require a measurement of condition at the start.

Questions about upkeep?

Our team can walk you through exactly what's included, and what support fits your project best.

Talk to our experts
Contact us now